Kitsap Humane Society (KHS) is one of the leading animal welfare shelters in our Pacific Northwest region. Our mission is to rescue, rehabilitate, and rehome homeless animals. We are committed to an open admissions policy, animal rehabilitation, a low euthanasia rate and excellence in all of our services. KHS’s open adoption philosophy is an essential part of our progressive mission, enabling us to save and rehome over 6,000 animals each year.
The Veterinary Operations Manager (VOM) is responsible for the daily operational oversight of the Veterinary Services department to meet objectives for operational efficiency, budget, and high-quality medical care. The VOM supervises the veterinary technicians, veterinary assistants, clinic externs, and department volunteers to maximize the efficiency of population flow. The overall goals of the department are to provide excellent veterinary services to external and internal customers while also fulfilling monthly budgeted volume requirements of patients served and spay/neuter surgeries delivered. This position reports to the Director of Shelter Medicine (DSM) and also coordinates closely with the Director of Animal Welfare and other leaders within the shelter within a collaborative multi-department team culture that works to fulfill the mission, goals, and philosophy of Kitsap Humane Society (KHS).
Maintain the department work structure by updating job requirements and job descriptions
Establishing protocols for interview and hiring of Vet Assistants and LVTs
Prepares employees for their positions by establishing and conducting orientation and training programs
Prepares and administers necessary disciplinary actions, terminations, employee grievances and employee counseling
Supervise clinic externs and volunteers
Includes recruitment, training, scheduling, oversight, feedback/coaching and terminations
Maintains communication with local veterinary technician and assistant training programs to coordinate extern opportunities with Kitsap Humane
KEY OR ESSENTIAL FUNCTIONS:
Coordinate closely with other Managers, Directors and Coordinators across the shelter, including Foster, Transfer, Animal Care, Customer Service and Adoption departments to ensure efficient animal flow including during seasonal changes in shelter population, special events, etc. while also providing high quality medical and surgical care.
Point of contact for vet services related questions from other departments, consult with DVMs/DSM as needed
Facilitates cross-training of staff from other departments in vet services duties as needed
Partner closely with the Director of Shelter Medicine in the operational delivery of veterinary services. Make recommendations to the Director after assessing and identifying opportunities for improvement in workflow, practices, plans and decisions to ensure efficient, high-quality, and budget-conscious operations within the vet services department.
Develop and maintain reports as needed for the department- i.e. Patient Tracking, S/N data, Daily S/N list, ARC lists, Euthanasia Performance, Grant data and reporting.
Follow the established annual budget for the department
Work with DSM to submit annual department budget proposals
Review expense and revenue monthly reports with DSM and strategizes ways to improve revenue streams and effectively manage
Maintain SOP manual for department, review suggested additions/edits with DSM
Maintain inventory of medicine and supplies, carrying out regularly scheduled inventory checks and controls
Maintain controlled drug logs, performing quarterly controlled substance inventory
Schedule yearly equipment maintenance
Conduct regular departmental meetings and ensures needed timely staff updates
Provide updates to shelter-wide departments on an ongoing basis
Represent the department at weekly Animal Welfare Committee (AWC) meeting
Is an active participant at weekly Program Management Team (PMT) and periodic Executive Program Management Team (ePMT) as a mechanism to ensure close interdepartmental coordination between the work of the Veterinary Services department and the Shelter.
Prepare and participate in daily rounds
Maintain task lists for assistants
Ability and willingness to step in and perform hands-on primary care duties across the department as needed including medical assessments, assistance in surgery, treatments, euthanasia support, and animal husbandry tasks in order to meet department goals and maintain a high level of productivity, especially during periods of high workload.
Cultivate relationships with vendors and representatives
Build relationships with, and serve as point of contact for local veterinary clinics
Facilitate client relationships and address questions and concerns regarding our low-income services
Daily verbal communication with department and other operational staff, as well as written communication via written procedures, memos, and emails
Daily verbal communication with adopters, volunteers and spay/neuter clients through direct contact, over the telephone, or written communication
Weekly to monthly communication with administrative staff through meetings, written memos, emails or telephone
Written or telephone communication with veterinarians, veterinary technicians or animal welfare agencies as needed
Address concerns with supervisor, other directors and employees in a timely, direct fashion.
A high degree of independent judgment is required. Diverse duties on a weekly basis are to be expected, as routine varies day to day. Formal policies and procedures are followed or developed as needed. This position requires the ability to address the daily medical needs of the shelter population and low-cost patients, while also accomplishing managerial functions at the same time. Must be able to maintain concentration on a task, or series of tasks, while dealing with frequent interruptions, and address any issues in a timely fashion.
KNOWLEDGE/EXPERIENCE/EDUCATION OR TRAINING REQUIREMENTS:
Minimum of 2 years leadership experience managing a high-volume patient clinic; veterinary or animal welfare experience strongly preferred
Confident management and leadership skills. Skilled in supervising clinic staff.
Ability to thrive in a fast-paced, high volume environment with multiple priorities; sound organizational and planning skills to determine work priorities, schedules, and time
Must be effective communicator with exemplary skills in email, verbal and team-based communications and conflict resolution
Basic computer knowledge/experience and familiarity with MS Word and Excel
Start-up experience with the development of community facing veterinary services programs preferred
Experience supervising student externs and volunteer team members preferred
Knowledge of general animal health, behavior and nutrition preferred
Knowledge and proficiency in veterinary diagnostics, treatments, and animal handling techniques preferred
About Kitsap Humane Society
Kitsap Humane Society is an independent nonprofit committed to providing positive life changing solutions to people and animals in need. We do so by accepting, sheltering and rehabilitating companion animals in need; providing humane rescue, protection, prevention, adoption and education services; implementing progressive life-saving and life-affirming programs; collaborating and partnering with our region and supporters to build a model humane community.
Our Vision is that every adoptable companion animal has a home.