Job Purpose: Organize and oversee the execution of company policies and protocols in accordance to the SPCA Tampa Bay mission, vision and core values; achieving the desired goals through sound management of human resource and business activities.
Responsibilities and Duties: Responsibilities fall into five main categories: Human Resources, Operations, Accounting, Assets, and Business Development.
Human Resources/ Personnel:
Oversees optimal staffing to assure maximum productivity
Oversees the recruitment, interview process, and hiring of support staff personnel
Directly oversees staff supervisors with all support staff concerns and acts, under the guidance of the Chief Medical officer, as the direct authority regarding disciplinary procedures, discharging, and all the legal responsibilities of employment
Responsible for all payroll related events to include approval of time cards and PTO
Oversees staff supervisors to assure that personnel are properly trained for their position
Mediates all personnel problems that cannot be resolved by staff supervisors, maintains employee motivation and helps to facilitate continuing education for all support staff personnel
Oversees and provides input for the evaluation process of all support staff
Direct supervision of front desk supervisor and nurse staff; responsible for interviewing, overseeing the training process and performing their employment reviews
Ensure success is achieved with each client interaction with the veterinary hospital staff
Implement policies/oversee schedules to increase efficiency and profitability while maintaining client and patient care
Manage client concerns and mediates all interactions with disgruntled clients in collaboration with the front desk supervisor
Establish and maintain effective communication between other SPCA Tampa Bay departments as needed to provide a seamless customer experience
Establish regular meetings and communication with the Chief Medical officer to facilitate optimal job performance
Maintain knowledge of and ensure compliance with OSHA, DEA, and AAHA (where applicable) and other state and federal laws
Preserve staff teamwork and motivation via communication with staff and involvement in day-to-day activities of each office
Facilitate and maintain a cohesive work environment.
Maintain working knowledge of equipment, computer software and hardware, help to facilitate the training of staff on new aspects of equipment function or information technology
Oversees the building and equipment maintenance and housekeeping standards with accordance of AAHA and OSHA in each location
Facilitate and oversee the establishment of protocols for care and maintenance of equipment
Maintain leases/ mortgages for offices, equipment
Knowledge of terms of warranties and service agreements and oversee the set-up for routine maintenance for equipment where needed
Research purchase/ lease options for new equipment
Oversee the daily organization/management of financial information
Review monthly financial reports with Chief Medical Officer
Review and prepare all accounts payable and receivable to confirm that each is handled correctly and timely
Periodically reviews fee schedules for services, products and increase/change as necessary in compliance with the Chief Medical Officer and/or Chief Finance Officer
Work directly with Chief Medical officer to establish hospital budgets and projections for growth
Track, evaluate and provide data for weekly/monthly/annual trend reports. Recommend strategies to ensure achievement of budgetary goals
Oversee and review the purchase of supplies and equipment assuring that a periodic review is made to assure that optimal prices are obtained and that a budget is followed
Conduct periodic inventory review with inventory manager to assure optimal prices are maintained and to maximize inventory turnover
Collaborate with key staff on establishment and management of alternate funding sources, including “Caldwell Keeping Families Together” fund, to provide customer financial assistance when needed
Assist with/organize promotional events such as annual open house
Works within the community on behalf of company to present a positive image of the company.
Collaborates with the Chief Development Officer on the production and maintenance of educational handouts for clients
All other duties as assigned.
Associate’s or bachelor's degree
Licensure or Certification:
Valid Florida driver’s license with acceptable driving record.
Three to four years working in a veterinary hospital as a hospital manager
CVPM certification preferred
Ability to provide excellent service and care for customers and animals
Ability to create an environment that promotes excellent customer service at all levels and by all positions
Ability to exercise critical thinking in making judgments
Ability to function in a highly emotional environment, rapidly changing and detail oriented environment
Ability to handle sensitive/confidential information with discretion
Ability to objectively observe and evaluate animal communications, behavior, changes in behavior and condition
Ability to operate computer, printer, copier, telephone, fax machine and smartphone
Ability to work collaboratively and serve as an effective liaison with other departments
Comprehensive knowledge of humane and safe methods of care, handling, and restraint of animals
Effective oral and written communication skills
Genuine concern for all animals and their welfare
Working knowledge of Microsoft Office, Avimark, and Pet Point
Working knowledge of standards and practices applicable to animal medical records
Light physical effort—regularly lifting or moving less than 25 pounds.
Walking and prolonged standing.
Stooping, kneeling, bending and crouching.
Carrying, pushing and/or pulling.
Occasional exposure to high noise levels, such as in dog kennels.
Occasional exposure to animal feces and potential for scratches and bites.
Activities require the handling and transporting of SPCA pets of all sizes.
Ability to work flexible hours.
Ability to pass required background checks.
Additional Salary Information: Full benefits package for full-time employees, including: employer sponsored medical, dental and vision insurance; paid time off, paid holidays, paid birthday, paid work anniversary day; tuition reimbursement; bonus plans; continuing education; paid maternity/paternity leave; 403(b) retirement plan.
About SPCA Tampa Bay
SPCA Tampa Bay is the only non-profit, animal welfare agency that runs an open-admission animal shelter, pet training facility and public veterinary center in Pinellas County. Our shelter in Largo cares for more than 8,000 animals annually that have been surrendered by their owners, along with injured wildlife.
SPCA Tampa Bay has cared for Pinellas County’s homeless pets for more than 75 years. It was founded in St. Petersburg in 1940, and it moved to its 10-acre campus in Largo in 1962. SPCA Tampa Bay returned to St. Petersburg when it opened a second location – the SPCA Tampa Bay Veterinary Center – in 2016. It further expanded its programmatic reach in 2017 with the addition of New Dawn Animal Behavior Center at a third location in Clearwater.