Murrieta Oaks Veterinary Hospital is seeking a Hospital Manager to join our team!
Murrieta, CA is an active community located near the heart of beautiful Southern California wine country. Our team is driven by providing the best quality care while providing a welcoming environment to all of our clients and their furry family members. The ideal candidate for this position is someone who is passionate about providing wellness to animals and their owners. Someone who values and thrives within our tight knit team, and is committed to effectively communicating and collaborating with all our staff members to provide the highest quality care to our patients. We feel fortunate to provide the high standards of service that we do in our community, while still being able to take advantage of all that beautiful Southern California has to offer!
For more information, please visit our website at: www.muroaksvet.com
ABOUT THE HOSPITAL:
We are a 3-doctor, progressive, and paperless practice that offers state-of-the-art medical care. We are highly focused on DENTISTRY and Preventative Wellness care. Our equipment includes:
Digital dental radiographs
Complete in-house laboratory, as well as Idexx referral lab
Brand new Midray DP-30 portable Ultrasound system
Dedicated surgery suite
Two dental wet tables
Electronic medical records
ABOUT MURRIETA, CA:
Nestled near the Santa Rosa Plateau and Temecula Valley Wine country, Murrieta is a thriving suburb located just one hour north of San Diego and one hour southeast of Los Angeles. There are over 40 wineries located minutes from your doorstep; many of which offer on site spas and resorts. If you are in the mood for salt breezes and sand between your toes, some of southern California's most famous beaches are just a short drive away. If you are more adventurous, Big Bear Ski Resort is just a two hour drive away, where you can shred the slopes and enjoy a cozy cabin. With numerous lakes in the area you can also enjoy water sport activities during those warm summer weekends! Murrieta is the ideal location for anyone who wants to experience all that California has to offer!
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor's degree in business or related degree is preferred.
3-5 years of experience in a manager role, including customer service experience.
Experience in a veterinary hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Excellent oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred: Avimark).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff.
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.