The Veterinary Team Manager needs to have strong interpersonal relationship skills to manage their teams which includes the Licensed Veterinary Technicians, Veterinary Assistants and Animal Care Technicians. He/She sets the tone for the overall operational flow of the day, ensuring that all tasks are completed by all parties and requests from other departments are received and delegated to the medical teams. In addition, performance of technician duties as needed are required. Administrative duties include providing input on performance evaluations, scheduling, overseeing controlled substance record keeping and collaborating with the Medical Clerks on inventory management. A primary responsibility will be to ensure that the technical support staff are adequately and appropriately trained to meet Animal Care Centers standards of care. Thus, the Veterinary Team Manager must possess highly advanced technical skills, including a thorough understanding of patient care, anesthetic monitoring and emergency treatment and the knowledge to troubleshoot the various diagnostic tools we have available. The ability to manage the team under stressful circumstances is paramount. The Veterinary Team Manager is the lead liaison between other departments in the shelter
EXAMPLES OF DUTIES AND RESPONSIBILITIES:
Organizational management of Licensed Veterinary Technicians (LVT’s), veterinary assistants, and animal handlers (ACT’s), which includes scheduling and payroll, hiring, and disciplinary actions. Ensures the team meets their performance metrics
Provide regular coaching, training and follow-up for the aforementioned employee population. Sets medical care standards and trains to that standard.
Facilitates interdepartmental communication and represents the medical team at meetings
Ensures the smooth operation of the Medical Department, but serves – in this instance - to set the standard for team work. Collaborates with all other departments to ensure all needs are met.
Oversees the patient care of all animals in the medical treatment area
Inventory controlled dangerous substances
Maintain accurate drug logs and medical records, as required by law; Medical Clerk may provide assistance with these activities.
Delegation of tasks and duties and is accountable for their completion.
Leads with integrity, authority, fairness and open-mindedness
Participates in daily shelter rounds with representatives from the Operations Department, should a veterinarian be unavailable for that duty.
Expected to perform the humane euthanasia of animals at ACC.
Oversee the maintenance, servicing, and repair of Medical equipment and is ultimately responsible for the completion of those activities.
Anticipates need for -/ facilitate transfer to other ACC care centers/outside agencies for medical and surgical care.
Ensures compliance with relevant regulatory laws (e.g. medical waste) and interact in a professional manner with the NYC Department of Health in all relevant issues (e.g. preparation of rabies specimens, observance of DOH-holds).
Will work cooperatively with ACC volunteers and partners.
Other duties as assigned by Medical Director.
SKILLS AND REQUIREMENTS
Associates Degree or Bachelor’s Degree in Veterinary Technology
A current NYS License in Veterinary Technology required.
Minimum 3 years of relevant experience – Practice Management or Head Technician
Experience in training other in advanced technical procedures, such as jugular catheter placement, advanced patient monitoring, and managing a trauma team. Emergency or Critical Care experience is a bonus.
Basic familiarity with computers, MS Office and database experience
True love of animals and ability to interact with them in a calm, non-threatening manner
Demonstrated reliability, high level of integrity and leadership
Strong verbal communication skills
Set the tone for professionalism and performance expectations within Medical department.
Convey ideas, concepts, policies, and procedures to staff, as well as ensuring their understanding and compliance.
Communicate efficiently, effectively and appropriately and ensure that the Medical department is performing at a high level.
Ability to effectively problem solve and integrity will be unquestionable.
While performing the duties of the job, the employee must have the ability to work in an animal care facility where euthanasia is performed. Also, the employee must have the ability to remain calm and assertive in stressful situations. The noise level in the environment can be very loud.
Animal Care Centers of NYC (ACC) is one of the largest animal welfare organizations in the country, taking in approximately 30,000 animals each year. We are different from other rescue organizations because we never turn away any homeless, abandoned, injured or sick animal in need, including cats, dogs, rabbits, small mammals, reptiles, birds, farm animals and wildlife. ACC is the only 501(c)(3) nonprofit in NYC with this unique responsibility.